Shipping policy
Shipping Policy – PetLar
At PetLar, we work to deliver your order safely, with tracking whenever available.
Shipping to Portugal
Free shipping to Portugal is available for eligible products and orders shown in our store.
Shipping charges depend on the product, the total order weight and the destination. They are displayed at checkout before the order is confirmed. Shipping availability depends on the product and the destination.
Order processing
After payment is confirmed, the order is prepared for dispatch. For PetClean™, preparation for dispatch generally takes 3–5 calendar days. For other products, processing time may vary depending on the product and supplier. This processing period is additional to the transit time after dispatch.
Delivery time
For PetClean™, the estimated transit time to confirmed destinations is normally 8–18 business days after dispatch. For other products, the available options shown at checkout apply.
These times are estimates. Exceptional delays may occur due to carriers, periods of high demand, customs procedures or other circumstances outside our control.
Order tracking
When a tracking number is available, it will be provided to the customer after the order is dispatched.
Orders containing several products
Some products may be shipped separately. An order containing several items may therefore arrive in more than one package and on different dates.
Incorrect address
Customers must check that their delivery details are correct before completing the purchase. If you notice an error, please contact us as soon as possible. After dispatch, it may no longer be possible to change the address.
Orders not received or delivery problems
If your order significantly exceeds the estimated delivery time, or if there is a delivery problem, please contact us using the contact details available in our store so we can investigate.
Customs, taxes and import charges
International orders may be subject to customs duties, import taxes, carrier handling or brokerage fees and customs delays. For Canada, these may include GST, HST, PST, QST and RST; for the United Kingdom and the European Union, VAT and applicable import charges may apply. Charges collected at checkout are displayed before the order is confirmed. Charges not collected at checkout may be payable before or on delivery and are the customer’s responsibility unless stated otherwise. If checkout expressly states that duties and taxes are prepaid, those charges are paid in advance. Import charges are determined by customs authorities and/or the carrier and may depend on the destination, product classification, value, origin and shipping method.
Order changes and cancellations
Contact us as soon as possible to request a change or cancellation. Changes may be possible before dispatch, but an order cannot be modified once in transit. Refunds for cancelled or delayed orders are processed promptly to the original payment method whenever possible.
Contact
Contact our team at petlar931@gmail.com.
This policy does not limit your consumer rights under applicable law.